Payment Options
Delivery
Tracking
Standard delivery in the UK using 2nd class Royal Mail -
Orders take 5-8 working days to arrive.
Free for orders £99 and over.
£3.45 for order below £98.
Faster delivery in the UK using 24hr Tracked & Signed -
Orders take 1-3 working days to arrive.
Free for orders over £149
£5.95 for orders below £148
International delivery -
Orders can take 10-14 working days to arrive.
Free for orders above £149.
£9.75 for orders under £148
shipping is calculated at checkout.
We post out Tuesday- Fridays.
Orders places before 12pm on Friday
are guaranteed to be sent out before the weekend
but we do try to fulfil all orders placed before 4pm Friday.
Returns
Given the nature of our products we do
not offer returns or exchanges unless the
product is faulty.
In the unlikely circumstance
this is the case please contact us via e-mail: Thehouseofiris@gmail.com
Depending on the value of your order and the postal service you chose, tracking maybe available. If your order doesn't arrive, we will do everything we can to replace any lost items. If the piece you ordered was a one off or last in stock, there may be a wait to restock the item but we will do our best to keep you informed of any wait times.
Packaging
Free Eco friendly gift box with all gold purchases made online.
Our new packaging is made from FSC®-certified cardboard and water-based glue.
The boxes are recyclable once the foam is removed and the foam can go in normal
household garbage. Or why not re-use our packaging by using it to re-gift,
painting it or just using it to store your jewellery neatly and safely.
The gift boxes measure 65mm x 65mm and 17mm high.
All our orders are sent using a 100% recyclable brown paper jiffy bag too.
FSC®certified products / FSC Mix 70%
The FSC® mark guarantees that all materials come from an FSC® forest,
where no more wood is cut down than the forest can reproduce.
This means better protection of the animal- and plant life, and all foresters
have proper training, safety equipment and a decent wage.
The mark of responsible forestry. www.fsc.org.
The FSC licence number from our supplier is FSC®C112509.
